Frequently Asked Questions
SHIPPING
- How much is shipping?
Flat rate $7. Free shipping on orders over $125 to USA contiguous 48 states.
- Do you ship to Hawaii or Alaska?
Yes. While most cases the shipping rule follows 48 contiguous states which is flat rate $7 and free shipping on orders over $125, some larger items may not qualify for free shipping. You will receive an email if there are extra charges for the shipping cost. Please expect longer delivery time for Hawaii and Alaska orders.
- Do you ship to Canada?
Yes. Please see below for international shipping .
- Do you deliver to APO/FPO?
Yes. Shipping rate follows 48 contiguous states. It is possible to take longer to deliver if you have a APO/FPO address.
- Do you ship international?
Yes. In general, shipping cost is $35 to ship internationally up to 4lbs (1.9kg). Otherwise, you will be given the option to choose a carrier during checkout. The shipping time takes 1-4 weeks. You will be responsible for any duties or fees that result from the shipment. All sales are final for international orders and no refunds will be issued for returned items that did not pass customs.
DELIVERY
- When will I receive my order?
We ship the same day or next business day. It usually takes 3 days for smaller orders to arrive via USPS. Larger items may take up to 5 days. *Please note that currently all major carriers are experiencing significant delays.
- Where do you ship from?
We dispatch from our warehouse in Houston, Texas. Some larger items such as furniture may ship from other locations.
ORDERING
- Do you do special orders?
Yes. Our team is always happy to help! If you have any specific items that you are looking for in the brands that Woodberry Toys offers, please email us at info@woodberrytoys.com or use the CONTACT form on our website. One of our team members will be working with you to find the special item!
- Do you offer local pickup?
Due to the pandemic, we currently do not offer local pickup.
- Do you charge sales tax?
We are required by law to collect sales tax from residents of Texas. All other states are tax free.
RETURNS/REFUNDS
- Can I cancel my order?
Once an order is placed through our website, unfortunately it cannot be canceled.
- I received my order, but I changed my mind. Can I get a refund?
Yes, we accept returns within 14 days. Please refer to our Return Policy for details.
- Something is missing from my order. / My package arrived damaged.
Please email our customer service at info@woodberrytoys.com . If you are suspecting a package was tampered with, please take pictures before opening the package and we will follow up with an investigation.
REWARDS PROGRAM
- Do you offer rewards points?
We currently do not offer rewards points at this time.
PAYMENT OPTIONS
- What payment options do you accept?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Google Pay, Apple Pay, Paypal and Amazon Pay.
- Do you offer Afterpay?
We currently do not utilize Afterpay, but plan to do so in the near future.